Enterprise Architecture: Enabling Integration, Agility And Change

Three core imperatives are essential for modern businesses and organizations: seamless integration of customer and operational processes, agility, and the ability to change. These imperatives are thus relevant in view of successfully executing strategic choices, but all too often not satisfied. Businesses and organizations can be viewed as complex adaptive socio-technical systems. Two fundamentally different perspectives on systems play a role: the functional (black-box) perspective and the constructional (white-box) perspective. Management and governance of businesses and organizations regard the functional, black-box perspective, which is inherently ill-suited for addressing the imperatives mentioned. Rather, establishing system integration, agility and change requires a focus on the system’s design, hence entails the constructional perspective. Both perspectives are relevant. The concept of architecture plays a fundamental role for operationalizing the constructional perspective. Next to the more familiar notion of technology architecture, the concepts of business and organizational architecture are formally introduced and elucidated. In view of the important role of information in customer and operational processes, the notion of information architecture will be additionally discussed, specifically the relationships with other architectures. Various domains within these architectures will be highlighted, whereby the importance of coherence and consistency is stressed, especially in view of the ability to change. Collectively, the four architectures are labeled Enterprise Architecture. Finally, enterprise architecture will be positioned as a crucial means for linking strategy development and execution. The functional and constructional perspective Function and construction A system may be defined as an identifiable bounded set of functionally and/or methodically related elements or principles with a certain operational purpose. Within this definition, a plethora of systems can be mentioned: a payment system, an accounting system, a transport